/
Helixnet : Helixnet system runing v3.1.46 firmware with HXII-BP

Helixnet : Helixnet system runing v3.1.46 firmware with HXII-BP

Apr 06, 2019

Since 3.1 Helixnet requires two firmware files on theMainstation, one for HXII-BP, one for everything else. When both files aredifferent, there is a warning on CCM and on the front panel of HMS-4X. Now with 3.1.46 in production, what can happen: HMS-4X in the field with 3.1.45.-         connecting a new HXII-BP with 3.1.46 to a Helixnet base (running 3.1.45)  the HXII-BP willnot downgrade to 3.1.45 AND will not complain aboutversion mismatch either-         connecting any other Helixnet device running 3.1.46 to a HMS (running 3.1.45): The new Helixnet device will automatically update to 3.1.45 first time itconnects New HMX-4X with 3.1.46 sent out-         Connecting any Helixnet device running 3.1.45 to a Helixnet base (running 3.1.46) , including any HXII-BP,will automatically update to 3.1.46 first time it connects  Therefore, customers with 3.1.45 don’t have to update to 3.1.46. But anynew equipment they buy except HXII-BP will update first to 3.1.45.

CAN'T FIND YOUR ANSWER? CLICK HERE TO CONTACT SUPPORT

This solution was provided by Clear-Com via a question submitted to us by customers like you. If you wish to share with us a new solution or update an old one, please follow this link..

The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.