/
Matrix: Can't connect Eclipse frame to EHX software on Macbook running Parallels

Matrix: Can't connect Eclipse frame to EHX software on Macbook running Parallels

Apr 06, 2019

Question:  I'm running EHX software on a Macbook running Windows Parallels.  When I try to connect to the Eclipse
frame I don't see the Eclipse frame in the EHX layout screen.  I can ping the frame successfully so I don't know why
the frame isn't being seen in software. 
Answer:  Check your connection settings in Windows Parallels.  Select Hardware icon in Parallels, then from the drop
down list select "Network" to open the options.  The default settings for Parallels is "Shared" mode.  For a connection
to an Eclipse frame the desired setting needs to be "Bridged Network"  which allows for port forwarding which the
Eclipse frame / software needs to see.  In shared mode Port Forwarding is turned off. 

















For more detailed information on the IT settings in Parallels see the attached document below. 

  File Modified

PDF File parallels_kb_article_4948_en.pdf parallels_kb_article_4948_en.pdf

Apr 06, 2019 by Administrator

CAN'T FIND YOUR ANSWER? CLICK HERE TO CONTACT SUPPORT

This solution was provided by Clear-Com via a question submitted to us by customers like you. If you wish to share with us a new solution or update an old one, please follow this link..

The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.