/
Matrix: Can't connect Eclipse frame to EHX software on Macbook running Parallels
Matrix: Can't connect Eclipse frame to EHX software on Macbook running Parallels
Question: I'm running EHX software on a Macbook running Windows Parallels. When I try to connect to the Eclipse
frame I don't see the Eclipse frame in the EHX layout screen. I can ping the frame successfully so I don't know why
the frame isn't being seen in software.
Answer: Check your connection settings in Windows Parallels. Select Hardware icon in Parallels, then from the drop
down list select "Network" to open the options. The default settings for Parallels is "Shared" mode. For a connection
to an Eclipse frame the desired setting needs to be "Bridged Network" which allows for port forwarding which the
Eclipse frame / software needs to see. In shared mode Port Forwarding is turned off.

For more detailed information on the IT settings in Parallels see the attached document below.
frame I don't see the Eclipse frame in the EHX layout screen. I can ping the frame successfully so I don't know why
the frame isn't being seen in software.
Answer: Check your connection settings in Windows Parallels. Select Hardware icon in Parallels, then from the drop
down list select "Network" to open the options. The default settings for Parallels is "Shared" mode. For a connection
to an Eclipse frame the desired setting needs to be "Bridged Network" which allows for port forwarding which the
Eclipse frame / software needs to see. In shared mode Port Forwarding is turned off.
For more detailed information on the IT settings in Parallels see the attached document below.
, multiple selections available,
Related content
Matrix: New Install - How to Connect EHX to Eclipse Frame
Matrix: New Install - How to Connect EHX to Eclipse Frame
More like this
Matrix: Cannot connect to Eclipse HX frame. The frame is shown as grey on the layout screen
Matrix: Cannot connect to Eclipse HX frame. The frame is shown as grey on the layout screen
More like this
Matrix: How do I connect to a new Eclipse 5.2 frame for the first time?
Matrix: How do I connect to a new Eclipse 5.2 frame for the first time?
More like this
Matrix: On a new EHX 8.5.1 Eclipse frame what is the default IP address?
Matrix: On a new EHX 8.5.1 Eclipse frame what is the default IP address?
More like this
Matrix: On a new EHX 8.5.1 Pico Eclipse frame what is the default IP address?
Matrix: On a new EHX 8.5.1 Pico Eclipse frame what is the default IP address?
More like this
Matrix: EHX fails to start on PC with FIPs (hard drive encryption turned on)
Matrix: EHX fails to start on PC with FIPs (hard drive encryption turned on)
More like this
CAN'T FIND YOUR ANSWER? CLICK HERE TO CONTACT SUPPORT
This solution was provided by Clear-Com via a question submitted to us by customers like you. If you wish to share with us a new solution or update an old one, please follow this link..
The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.