/
Matrix: What does the "Grey" matrix icon on the EHX matrix layout screen mean ?

Matrix: What does the "Grey" matrix icon on the EHX matrix layout screen mean ?

Q. Why are the matrices always "Grey" on the EHX matrix layout screen ?
Answer:
Each Eclipse-HX matrix uses an IP Directed Broadcast message to inform EHX PC(s) information about the status of all the Eclipse-HX matrices in the linked set.
Specifically, this message is used to provide trunk usage and health status on the EHX layout screen.
Operation can be restored by placing the EHX PC on the same subnet as any one of the Eclipse-HX matrices (or possibly by implementing router configuration to forward that traffic to the EHX PC).
The information is non-critical to the operation of the EHX PC and will not impact generation and download of configuration maps.

Related content

CAN'T FIND YOUR ANSWER? CLICK HERE TO CONTACT SUPPORT


This solution was provided by Clear-Com via a question submitted to us by customers like you. If you wish to share with us a new solution or update an old one, please follow this link..


The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.