/
Internal: MTX+3 losing config when powered down

Internal: MTX+3 losing config when powered down

Apr 06, 2019

The most likely issue is the config card battery backup is either run down and needs to be replaced (especially if the frame is 5 years or older) or the jumper associated with the config card battery is disconnected. Attached is a pdf of the config card layout, you should be able to pick out the battery and jumper quite easily. 
With the Com 72 or SYS 200 frames, pull the config card and note the position of the jumper (clearly marked on pcb) or measure the battery voltage with a DVM.
The micro-matrix (24 port frame) is a bit harder to access the config card, the front panel of the frame has to be removed to access the config card.

  File Modified

PDF File MMX config card layout.pdf MMX config card layout.pdf

Apr 06, 2019 by Administrator

CAN'T FIND YOUR ANSWER? CLICK HERE TO CONTACT SUPPORT

This solution was provided by Clear-Com via a question submitted to us by customers like you. If you wish to share with us a new solution or update an old one, please follow this link..

The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.