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IP Concert: How do I backup a Concert server configuration?

IP Concert: How do I backup a Concert server configuration?

Apr 06, 2019
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From time to time you need to backup your Concert Server EMS database -(example before an update or if changing Server PCs)
Also if your having issues with your Concert system. Clear-Com may request a copy of your Concert database and Concert Client setup.
See the attached file for full description on how to back up your Concert Server EMS database and also back up your Concert Client settings
Backing up your Concert Server EMS database
Solution update: This process has been superseded - please see other solutions on how to back up your Concert server 1) On the concert server PC
a. navigate to /usr/local/clearcom/concert/pgsql
b. run the backup.bash script (in the file browser double click it and select run in terminal)
c. Navigate to /var/lib/pgsql/backups
d. Copy the backupfile off the server (use a USB stick – or over a net work)
e. The backup file will be of the format 20081208_1027.sql.gz
f. Please send this file – it is a backup of your Concert configuration 
Solution update: The concert server bakcup process has been superseded - please see other solutions on how to back up your Concert server 

2) On the concert client PC
a. Goto c:\program files\concert
b. Copy the softpanel.ini file
c. Zip the softpanellog directory
d. Send Clear-Com both these files

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