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Wireless: Corrupted Tempest 2400 base station settings

Wireless: Corrupted Tempest 2400 base station settings

Apr 06, 2019
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In some rare cases, basestations with firmware prior to 02.10.00. The settings of a base station maybe become corrupted. Symptoms can include:- The base station name changes itself- The LCD and all LEDs are OFF and the unit therefore appears dead- The LAN connection is not working
Should you run into the issue with the base station's display turned OFF, you will have to follow these steps to return the display to a non-zero condition:
Turn the base station OFF. After at least 15 seconds, turn the base station ON and wait 30 seconds before doing anything else.
On the front panel of the base, follow these steps
01 - press the MENU button
02 - press 1
03 - press 3
04 - press 1
05 - Turn the scroll/volume knob clockwise until you can see the information on the LCD screen (note the backlight will still be out)
06 - press ENTER
07 - press MENU
08 - press 2
09 - Turn the scroll/volume knob clockwise until the backlight comes on and is at an appropriate level
10 - press ENTER
11 - press MENU repeatedly until you get back to the operational screen

To prevent base station settings from corrupting in the future, a firmware update will have to be made to both DSP and PIC of the base station (version 02.10.00 or later).Using the CodeUpdater application (You can find the latest version of CodeUpdater here: www.clearcom.com/support/Tempest-code-updater.) Follow the normal steps to upgrade the basesation. The CodeUpdater application will normally connected to the internet via your PC and automatically find the latest updates and prompt you to update the firmware.  If CodeUpdater is unable to connect to the Internet you can download the latest update files here: www.clearcom.com/support/base-station-firmware
After the firmware upgrade you must clear the basestation memory.  
To clear the memory you will need to:
1 - Go into the Tech Menu and select Factory Default.
2 - Then you will need to select 2 - Clear Memory.
3 - press ENTER at the warning screen.
Once you do all of this, the unit should be good to go with no more issues. You will have to re-pair all of your beltpacks after this process is complete, but first you should update the beltpacks to the latest firmware using CodeUpdater as well. There is no need to clear memory in the beltpacks unless you are upgrading from 01.XX.XX firmware.

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