Service and Support Questions
- A customer claimed that they never received their shipment through UPS, who can they contact?
- A customer received incorrect part than what it was ordered but the box was labelled correctly. What should they do?
- A dealer needs to submit a quote for a project bid and wants special discount, who can assist him/her?
- ARE THERE ASP PARTNERS IN THE UNITED STATES?
- Are your technical data and brochures available in your company website?
- Branding Images
- Can a authorized dealer purchase products but wants us to ship directly to Canada?
- Can a dealer check their order status via on-line?
- Can a dealer return an item for credit after 90 days?
- Can anyone order from clear-com?
- Can customer pick-up order from our facility?
- Can customer place an order over the phone?
- Can I check my order status and shipment tracking number on-line?
- Can I get a demo or a loaner unit of a certain product?
- Can I pick-up my own shipment from your warehouse?
- CAN I PURCHASE CLEARCOM ITEMS OUTSIDE MY STATE?
- Can I return items for credit only that already passed the 90 day period?
- Can you provide me with a List of all Clear-com Products with the corresponding country of origin and tariff code?
- Clear-Com Marketing and Sales App
- Clear-Com Product Visio icon availability
- Commissioning Statement of Work Document
- Customer's shipment got stuck in customs because of the missing documents. Who do I contact?
- Does Clear-Com manufacture any EX / ATEX / Explosion Proof / Intrinsic safety products
- Field Trial Surveys
- How can a dealer receive an updated Price List?
- How can I purchase replacement parts for my Clear-Com equipment?
- How do I contact Trilogy support team
- How do I get dimentions and weights on an item?
- I am interested of becoming a dealer, how do I go about that?
- I am unable to get a hold of my Regional Sales Manager. Is there someone else I can contact?
- I cannot find a spare part on the parts pricesheet
- I cannot find a unit on my pricesheet
- I have a question about an ancient product , who can I speak to who might know?
- I have an international customer who wants to pay by letter of credit, will you accept that?
- I need a Certificate of Conformance and Certificate of Origin, who can I contact?
- I need to get the dims and weight of my order, who can I contact?
- I need to know who are your authorized dealers in my area.
- I ordered the wrong parts, can I still return them for credit?
- I received my replacement unit for the DOA but I was billed for it, why?
- I want to have a Net30 payment term, how do I go about that?
- I would like to make a return, is there a restock fee?
- I would like to order your wireless products WBS/WTR-680 but I do not have the frequency band, how do I go about that?
- IF I AM AN END USER, HOW CAN I FIND LOCAL DEALERS AROUND ME?
- If I cannot contact my Regional Sales Manager (RSM) for a quote who is the next best person to contact?
- My order has been shipped but can I change the delivery address?
- My order shipment was delivered to the wrong address, what shall I do?
- My shipment was delivered damaged by UPS, how can I get a replacement for that?
- Other : Sales Support for Trilogy Products
- Other: Clear-Com YouTube channel for the latest Application and Product videos and presentations
- Other: As a Clear-Com dealer / reseller, how can i request the most current Price List, or where can I obtain a copy?
- Other: Do you have a statement of works when commissioning a system
- Other: Does Clear-Com drop ship? if so, is there a fee?
- Other: Does Clear-Com have an office in Dubai. UAE
- Other: Does Clearcom offers free shipping if my order is over $10,000?
- Other: Have you issued a new price Catalog?
- Other: Having trouble accessing Solution finder
- Other: How can I check availability on a part I am looking to purchase?
- Other: How can I check if a product is in stock? before placing an order
- Other: How can I check pricing on this item?
- Other: How can I check the status of my PO?
- Other: How can I request marketing material?
- Other: What is the link to the Clear-Com comms blog
- Other: What is the minimum total for a purchase order?
- Other: Where can I find a dealer near my location that sells your company's products?
- Other: Where can I find the Catalog (product) number I am looking to order?
- Other: Where can I find white papers and technical notes on Clear-Com products?
- Other: Where can I place an order?
- Other: Who can provide me with my dealer discount on pricing?
- Request for quotes
- Sales: Customer is missing a certain item in their shipment, who can they contact?
- Sales: Customer needs shipping cost. Who do I contact?
- Sales: Customer received a non-working equipment (DOA) and needs a replacement immediately, who can they contact?
- Sales: faxing a purchase order
- Sales: Where do I locate regional partners within my area?
- Sales: Who is my regional sales manager?
- Service: Can I check if my Clear-Com product is still in warranty by entering the product serial number?
- Service: Can the end-user return failed product directly to us for exchange or credit?
- Service: Can we accept an order for spare parts here in the US but have asked us to ship to international country?
- Service: Can you tell me what Spare Parts are available for purchase? 2016
- Service: Do you have a sales contact name for HME QSR Europe
- Service: How do I contact HME Medical Paging systems tech support
- Service: Is there a HME QSR (Quick Service Restaurant) support center in Europe?
- Service: Is there a way to identify the age of a Clearcom product by its serial number
- Service: What are the new Extended Warranty options in the 2019 price list
- Service: What is the current software status
- Service: What is the normal waranty for ex-demo units and B-stock units
- Service: What is the turnaround time for repairs for HME Pro Audio equipment? in the USA
- Service: What is the warranty period for B-stock purchased items
- spare part
- Supplemental Guides
- UPS tracking# assigned to my shipment is invalid. Who can I contact to verify the number?
- We returned our items back to against an RMA, when will we receive our credit note?
- What are the 6pin part Numbers for Clear-Com equipment?
- What are the power cords part numbers?
- What are the Warranty periods for Clear-Com products?
- WHAT DO I NEED TO PROVIDE TO OBTAIN AN RMA?
- WHAT HAPPENS WHEN IM A STOCKING DEALER AND I DROP-SHIP?
- What happens when the warranty period expires?
- What is B Stock?
- What is Clear-Com's policy for supporting discontinued products?
- WHAT IS THE EMAIL ADDRESS TO SEND A REPAIR INFORMATION FORM?
- What is the latest pricesheet?
- What is the warranty period for B stock items?
- What is your cut off time for RUSHED orders?
- What is your warranty period for beltpacks?
- Where can I check your authorized dealers in my area?
- WHERE CAN I LOCATE THE REGIONAL SALES MANAGER INFORMATION?
- WHERE CAN I OBTAIN A LIST OF DIMENSION AND WEIGHTS ON ITEMS
- WHERE DO I GO TO OBTAIN AN RMA FOR A RETURN?
- Where can you rent Clear-Com around the globe?
- Where does Clear-Com ship from?
- Where is your pick-up location of the shipment?
- Which dealers and distributors rent Clear-Com products to the public?
- WHO DO I CONTACT FOR A RMA?
- Who is the regional sales manager of my territory?
- Why can't I find a specific item on my pricesheet?
- Service: where can I find exploded drawings of clear-com products / spare parts
- A dealer wants to purchase FSII products but it is not on his Price List, can they buy them?
- Service: If I want more information on a product who can I contact?
- Service: How does Clear-Com support its customers
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