RingCentral
LQ version 4.1.50.0 (or later)
https://clearcom.ftpstream.com/download/2rDBtD4oEFUERFQ7Jjb8/product releases/LQ/LQ v4.1.50.0.zip
Network:
LQ must be setup with internet-facing connection with valid DNS.
RingCentral Setup Directions
In RingCentral, a phone number can be set up to connect with a physical phone on a desk, or to a third-party device like an LQ. For the LQ connection, go to the Phone Numbers screen.
Select the phone number you want to connect to your LQ, then click Phone Properties.
Click the Change Phone button and in the pop up window, select “Bring Your Own Device”
It will ask where the Emergency Response location is, enter the address where you are located and click Next.
Under Select Device, click “Set up manually using SIP” just below the search box.
In Step 1, select NO for TLS
In the Outbound Proxy dropdown, select the first SIP connection for the region you are located. In this example, it is using sip10 from the United States.
NOTE - If you are setting up more than one phone number for your LQ, be sure to use the same Outbound Proxy for all of the numbers. If setting up more numbers on a second LQ, you are welcome to use a different Outbound Proxy, as long as they are all the same in that instance.
Take a screenshot of this information as you will need to enter it into the LQ in the next steps.
IMPORTANT NOTE ABOUT THE CONFIGURAITON OF YOUR LQ
If you are setting up more than four extensions from RingCentral, you may be required to set up TWO SIP instances within the LQ to add the remaining extensions. In August of 2023, RingCentral made a change to how the system operates and shuts down any connections coming in if there are more than four requests to connect. Please send an email to support@clearcom.com for additional information as we are working to resolve this issue.
LQ Configuration
Go to CCM > Accounts > SIP
First set up the SIP Server Settings
SIP server settings:
Registration/Proxy IP/Hostname: This is the Outbound Proxy from RingCentral but without the port number.
Registration Port: 5090 (or assigned port) from Outbound Proxy Port
Domain: sip.ringcentral.com
SIP Transport Protocol: UDP/TCP
SIP Transport: 5060
SIP Disconnect on server loss: Unchecked
NAT Keep-Alive Format: Disabled
Account:
Label: Phone Number (or preferred label)
User: UserName#AuthID (it is both the user name and Authorization ID put together but with a # in between)
Password: Password
LQ Assignment: Assign to LQ
IF TRYING TO CONNECT MORE THAN FOUR SIP LINES, YOU WILL NEED TO CREATE TWO DIFFERENT RINGCENTRAL INSTANCES IN THE LQ AND HAVE FOUR LINES GO TO sip10.ringcentral.com and FOUR LINES GO TO sip20.ringcentral.com
This is a side-by-side comparison showing what goes where.
CAN'T FIND YOUR ANSWER? CLICK HERE TO CONTACT SUPPORT
This solution was provided to you by Clear-Com via a question submitted to us by customers like you. If your question wasn’t answered, you need help or you have a recommended solution for our database, please send us an email at support@clearcom.com
The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.