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Please visit the Clear-Com website for full details and datasheet : https://clearcom.com/DownloadCenter/supportdocs/Clear-Com_EW-Program-Datasheet-Customers.pdf


We offer the following Extended warranty options

Most Products are offered with a 2yr standard warranty, we can then offer upto an additional 4yrs extension. The extension can be taken out any time even if the product is currently out of warranty (limitations apply)


FAQ: How are these extended warranties

  • ordered : using the normal SVC-XWARR1,2,3 part numbers on the pricelist
  •  tracked: using company  CRM  & ERP systems (the customer is issued a contract number)
  • how do we calculate the cost to the user ? : the yearly price is 7.5% list price of the individual part. See the descriptions for SVC-XWARR in the pricelist


SVC-XWARR-1


Warranty Extension 1 yr.: 
One-year extension of the product’s warranty, except mics, headsets, batteries, CCC items and cables, including free parts and labor (shipping not included), continuous phone and e-mail tech support and software updates while under warranty. Available on new and customer-owned products (limitations apply). Extends the factory warranty to 3 yrs. on new products.

CALL
(7.5% of list)



Example 

Customer has a matrix with 1x E-IPA card and 20x panels and wants to purchase extended warranty 


Whole coverage - covers the whole system 

Critical coverage - customer selects which key items to cover : E-IPA card and 2 panels (provides s/n). All other items repaired as non warranty 

% coverage: customer selects to cover 4 out of 20 panels. The first 4 panels that fail will be repaired as warranty. The 5th panel will be repaired as non warranty 


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