When a SIP call comes into a Channel (SIP-enabled ports must be placed in a Channel before they can be used) the LQ device answers the call automatically. How the call is monitored and responded to depends on which device you are working from how the client device is configured.
SIP calls can be managed from the Assignments page of the CCM. You can:
- Dial out
- View numbers
- End calls.
- Incoming calls:
- If an external user (for example x.2005) dials into the LQ-SIP line then the LQ unit will auto-answer and establish the call. Audio will then pass between all members of the Channel associated with the SIP line.
- The CCM will show the incoming caller number.
- The CCM user can hang up the call by selecting the phone icon and hanging up.
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- Use the CCM to dial out:
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a. Type in the dial-out window the phone number or address of the telephoneline/extension you want to reach.
b. Once the call is established, audio will pass between all members of the Channel associated with the SIP line.
c. The CCM will show the dialed phone number.
d. The CCM user can hang up the call by selecting the phone icon and hanging up.
SIP enabled ports are programed in the EHX software. Of importance are Line Release and Off-Hook Tallyoptions. Setting these options will control how telephone calls behave in your Eclipse system. The Off-Hook Tally is set to ON by default when you declare and LQ SIP interface in the EHX software.
If the Off-Hook Tally is set to On, an incoming call configured to a panel will flash on the interface key. Use the panel keyset to monitor and talk back to the calling party. An incoming call can be ended by the caller (or from the CCM and device front screen menu). If the Line Release option is set in EHX then the call can also be released by the panel.
Line Release option (MVX card)
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Off-Hook Tally (IVC card)
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Making outgoing SIP calls from the panel
The following methods are possible:
Speed dials
Speed dials can be set up in the EHX software to work with a specific interface and number. A speed dial is created and attached to a control in the EHX software, the control is put on a key and then this key is put on a panel. To use a speed dial once it is configured, latch the interface key and press the speed dial key (in any order).
When configuring a speed dial, the interface and the control (the number to dial) can be stacked on the same key to reduce the number of keys used to dial a set number. See Speed Dial and Stacked Key in the EHX User Guide.
Prepared dialing
When using prepared dialing, the number is dialed first (use the panel keypad or dial menu) and the interface (panel key) is selected second. This method of dialing is more flexible when it comes to possible numbers to dial and the dial route.