LQ Setup via CCM

IP Network Configuration:

...

1. Navigate: Device > Network > LAN / WAN Connectivity:

   1.  Set Mode to Static

      1. See Network Setting (IP) - (page 69) LQ 4.2 User Guide

   2.    Enter Internal IP Address: <Dedicated IP address for the LQ within your VLAN> e.g 192.168.1.8

   3.    Enter Sub Mask: 255.255.255.0

   4.    Enter Gateway : <IP gateway of your VLAN> e.g 192.168.1.1

   5.    Primary DNS: (Optional)

   6.    Secondary DNS: (Optional)

2. Navigate: Device > Network >External Connectivity: See Getting an external IP address - (page 72) LQ 4.2 User Guide

   1.     Enter External IP Address: <IP address assigned by your Internet Service Provider>

   2.     Domain name: (Optional)

   3.     Enter External Port: <Refer to your router/firewall “Port Forwarding” setup>

      1. Minimal Clear-Com Port Requirements

Virtual Clients Users Setup

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1. Navigate: Accounts > Clients   

   1. Create a Virtual Client

   2. Enter Label - <of your choice> (e.g Director,Sound etc)

   3. Enter User ID - <of your choice> (e.g aic1)

   4. Enter Password - <of your choice> (e.g aic1234)

   5. Enter Default Role - <of your choice> 

      • See “Roles” - (page 40) LQ 4.2 User Guide

   6. Select LQ Assignment

   7. Confirm Status

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Agent IC Setup

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1. Select LQ Profile 1 or LQ Profile 2

...

3. Enter the following:

   1. Enter User ID - <Any one of the Virtual Client User created in LQ>

   2. Enter Password (if any)

   3. Enter LQ Server - <Dedicated IP address for the LQ within your VLAN> e.g 192.168.1.8

Or External IP Address: <IP address assigned by your Internet Service Provider>

3. Enter Port - 6001

   • See Minimal Clear-Com Port Requirements

...

Successful connection on CCM Status

Info
Troubleshooting “Error. Unable to login” message: Check username and password “Unable to login. Retrying” message: Check the IP address (matching with LQ) Check port - 6001

How to connect Agent IC to LQ: See (page 4) - Connecting Agent-LQ and LQ using Router/NAT