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Connect a PC to the same network so it can reach the panel.
Enter the panel’s IP address in a browser. This should get you to the panel’s CCM.
Log in with user: admin password: <cccc-<serial number>
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4. Goto Device -> Maintenance and click on ‘support info’, then continue
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5. Wait for the support info to be prepared for download. This should take 20 seconds or so. Then hit download file link.
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